Sometimes.

We're a small company, which means when you call, you're not getting a call center or a dispatcher three states away. You're getting a real person who probably has to put down some tools to answer the phone.

If we have room in the schedule, we'll do our best to get there the same day.

If we're booked up, we'll be honest about that too.

Of course, "same day" means different things depending on the problem. A complete loss of power tends to move up the list a little faster than a ceiling fan that makes a funny noise.

The best thing to do is give us a call. We'll let you know what our schedule looks like and do our best to help.

Sometimes a squatch can be there today.

Sometimes they’re already too deep in the woods.

Sometimes.

For some projects, pictures tell us everything we need to know.

For others, pictures are how we end up discovering the important stuff wasn't in the picture.

The more information you can provide, the better. A few good photos and a quick phone call are often enough for us to put together a reasonable estimate without making a trip to your home.

That can save you the $99 consultation fee.

Just keep in mind that estimates based on photos are exactly that: estimates. If we arrive and discover conditions that weren't visible, discussed, or accessible in the photos, the price may need to be adjusted accordingly.

Nobody likes surprises, including us.

The goal is to gather enough information upfront to give you the most accurate estimate possible while saving everyone time.

If we're confident we can quote it from photos, we'll tell you.

If we think we need to see it in person, we'll tell you that too.

Sometimes the pictures tell the whole story.

Sometimes they're just the trailer.

No they’re not — our estimate and consultation visits are $99.

That visit includes travel, time spent assessing the project, discussing options, and helping you understand the scope of work.

If you move forward with the project, that $99 is credited directly toward your invoice.

We know free estimates are common in the industry, but good project planning and estimating take real time — and we want to be able to give every homeowner our full attention instead of rushing from house to house.

In short:

• You get a professional estimate.

• We get compensated for our time.

• Approved projects receive the credit back anyway.

Fair for everybody.

Most of our work takes place throughout Sussex County, Delaware.

That includes communities like Milton, Harbeson, Lewes, Rehoboth Beach, Dewey Beach, Bethany Beach, Fenwick Island, Selbyville, Ocean View, Frankford, Gumboro, Dagsboro, Millsboro, Georgetown, Ellendale, Greenwood, Bridgeville, Laurel, Seaford, Delmar, and the surrounding areas.

If you're not sure whether you're in our service area, just ask.

We've been known to wander a little.

Travel requirements vary depending on the project, but we're always happy to discuss your location before scheduling a visit.

The worst thing we can say is, "That's a little outside our footprint."